Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our platform to enhance your gaming experience, ensure security, and comply with UK regulatory requirements. By continuing to use our services, you acknowledge and consent to our cookie practices as outlined in this policy. Last updated: January 28, 2026.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our gaming platform. These files contain information that helps us recognise your device and preferences during subsequent visits. Cookies play a crucial role in providing a seamless and secure online casino experience, enabling features such as account authentication, game preferences, and responsible gambling tools. We use various types of cookies, including session cookies that expire when you close your browser and persistent cookies that remain on your device for a specified period. Understanding how cookies work is essential for making informed decisions about your privacy and gaming experience on our platform.
Types of Cookies We Use
Our platform employs several categories of cookies to deliver optimal gaming services:
- Essential Cookies: Required for basic platform functionality, including user authentication, payment processing, and security measures
- Performance Cookies: Collect anonymous data about how visitors use our site, helping us improve game loading times and overall performance
- Functionality Cookies: Remember your preferences such as language settings, game favourites, and display options
- Marketing Cookies: Track your activity to deliver personalised promotions and bonuses relevant to your gaming interests
- Analytics Cookies: Provide insights into user behaviour, popular games, and platform usage patterns for service enhancement
Purpose and Legal Basis
We process cookies based on legitimate interests and, where required, your explicit consent under UK data protection legislation and the Privacy and Electronic Communications Regulations. Essential cookies are necessary for contract performance and legal compliance, particularly regarding anti-money laundering requirements and responsible gambling obligations. Marketing and analytics cookies require your consent, which you can manage through our cookie preference centre. Our legitimate interests include fraud prevention, platform security, game integrity, and improving user experience. We ensure all cookie processing complies with UK Gambling Commission requirements and relevant consumer protection laws.
Gaming and Security Cookies
Gaming-specific cookies are essential for delivering our casino services safely and effectively. These include session management cookies that maintain your login status during gameplay, preventing unauthorised access to your account and funds. We use security cookies to detect suspicious activity, implement responsible gambling limits, and ensure compliance with self-exclusion programs. Game state cookies preserve your progress in certain games, while preference cookies remember your betting limits and favourite games. Payment cookies facilitate secure transactions and comply with financial regulations. These cookies are crucial for maintaining the integrity of our gaming environment and protecting both players and our platform from fraudulent activities.
Third-Party Cookies
Our platform integrates with trusted third-party services that may place their own cookies on your device. These include payment processors for secure transactions, game developers for slot machines and live casino games, and analytics providers for performance monitoring. Marketing partners may use cookies to deliver targeted advertisements on external websites. We carefully select third-party partners who comply with UK privacy standards and gambling regulations. While we cannot control third-party cookies directly, we ensure our partners maintain appropriate privacy protections. You can manage most third-party cookies through your browser settings or by visiting the respective provider’s privacy policy pages.
Cookie Management and Controls
You have comprehensive control over cookie usage on our platform. Our cookie preference centre allows you to accept or decline non-essential cookies by category. You can access these settings at any time through your account dashboard or the cookie banner that appears on your first visit. Browser-level controls provide additional options for cookie management:
- Chrome: Settings > Privacy and Security > Cookies and Other Site Data
- Firefox: Options > Privacy and Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Site Permissions > Cookies and Site Data
Please note that disabling essential cookies may affect platform functionality and your ability to access certain gaming features.
Data Retention and Storage
Cookie retention periods vary based on their purpose and type. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for predetermined periods ranging from 24 hours to two years. Essential cookies typically have shorter retention periods, while marketing cookies may persist longer to deliver relevant promotional content. We regularly review and delete expired cookies in accordance with our data retention schedule. All cookie data is stored securely using industry-standard encryption and access controls. We do not retain cookie information longer than necessary for its intended purpose, and you can request cookie deletion through your account settings or by contacting our support team.
Impact on Gaming Experience
Cookies significantly enhance your gaming experience by enabling personalised features and seamless functionality. They allow us to remember your preferred games, betting amounts, and account settings, reducing the need to repeatedly enter information. Security cookies protect your funds and personal data while ensuring compliance with responsible gambling measures. Performance cookies help optimise game loading times and reduce technical issues during gameplay. However, restricting certain cookies may limit functionality, such as personalised bonuses, saved preferences, or seamless payment processing. We strive to maintain essential services even when optional cookies are disabled, though some premium features may be unavailable.
Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in technology, regulations, or our services. We will notify you of significant changes through our platform or via email. Regular updates ensure compliance with evolving UK privacy legislation and gambling industry standards. For questions about our cookie practices, data processing, or to exercise your privacy rights, contact our Data Protection Officer through the designated channels provided in our Privacy Policy. We are committed to transparency and will respond to cookie-related inquiries promptly and comprehensively, ensuring you have full understanding and control over your data.