How to rent
View the Ministry of Housing, Communities & Local Government’s ‘How to rent checklist’ PDF >
Reporting a maintenance issue
In the first instance we would ask that you check that Creative Sales And Lettings are managing your tenancy, if we have acted on a tenant find only basis for your landlord it is unlikely that we will be your point of contact for any maintenance – you can check this from your move in pack which will confirm whether or not we are your point of contact for maintenance issues.
Where Creative’ are managing your tenancy, please ensure you contact us at your earliest opportunity via the ‘PropertyFile TenantZone‘ your account will have been set up when you started your tenancy for advise on how to access ‘PropertyFile please see our Youtube guide. or you can email email@example.com or during office hours call 01926 350363.
Please note: If a contractor is instructed following a tenant’s report of a maintenance issue at the property which proves to be a result of tenant negligence, neglect or user error the cost for the contractor’s time and parts where applicable will be charged to the tenant. To avoid unnecessary costs please ensure you are fully aware how to operate all of the appliances and request a manual if required to avoid user error.
Guide to condensation & mould
View this PDF on dealing with condensation and mould >
What to do in an emergency
Please call 01926 350363 ( option 3 ) Please leave a message outlining your emergency & your emergency will be dealt with accordingly at the earliest opportunity. If no message is left we will not be able to return your call In the event you are not able to contact Creative’ and you have an emergency, we would ask that you take the necessary action such as turn off stop taps etc.. to resolve the situation as best as possible.
Your responsibilities as a tenant
Learn more with this PDF outlining your responsibilities as a tenant >
The deposit repayment process
Once you have vacated the property we will attend to compile a check out report which is produced by using the initial inventory carried out prior to your tenancy. You are welcome to be part of the checkout inspection, however please do confirm this to us so we can make arrangements with the inventory company.
Once the checkout is complete a copy of the report will be emailed to you, and a copy will be sent to your landlord. Creative’ will make comparisons between the Inventory and the Check Out and where necessary will propose any fair and reasonable charges to be deducted from your deposit. Creative’ protect all deposits with The Deposit Protection Service (The DPS) so all deposit funds are held by them. Once we have authorisation from the landlord to process a repayment we will log on to initiate the repayment process. The DPS will contact you to confirm the initiation and will request your confirmation of the repayment. (Please note you will require your Deposit ID number and your Repayment ID). If you require any assistance with the repayment process please feel free to contact 01926 350363 or email firstname.lastname@example.org. Alternatively The DPS provide a help service for tenants.